FAQs

If your washing machine is large enough, you can easily wash a rug yourself. For indoor rugs such as stable rugs and fleeces or fly rugs, we would recommend a gentle, warm wash using a non-biological cleaning product. Otherwise, there are professional rug cleaning companies who specialise in this area.

Turnout rugs must only be stored if they are properly dried out otherwise the fabrics will get damaged. Turnout rugs need to be washed with a non-biological product. Biological products will destroy the waterproofing, and if reproofing either a ‘wash in’ or spray on proofer should be used. If you are doing this yourself, you need to make sure that any biological products have been fully removed first. We recommend running the machine empty, on a hot wash, to ensure all traces are gone.  

We don’t have a catalogue as we try to keep our product range as varied as possible and it would go out of date very quickly. We also want to keep costs down so our products remain great value. Our website always contains the latest products and up to date stock levels too.

By signing up to our newsletter you’ll be among the first to know about our deals and special offers. Look for the sign-up box at the bottom of our website pages. We also post offers and information on Instagram and Facebook.

Your privacy is important to us at Ruggles. We have the latest secure payment system on the website, and we are GDPR compliance checked on an annual basis. We won’t use your personal details in any way except for processing your order, and we do not share customer information with any other organisation.

Please read our privacy policy for more information.

If you need to get in touch with our team about any of our products or if you have any queries, we have a number of ways for you to contact us at Ruggles. You can either call us directly on 01572 717447 or email us at sales@rugglesequestrian.co.uk or write to us using the following address:

Loddington House
Loddington
Leicestershire
LE7 9XE

Alternatively, you can fill out our online contact form, including your name, contact details and enquiry, and we will get back to you as soon as possible to answer your question.

We’re happy to take orders over the phone and a call can help if you are after some advice before purchasing. Just call us on 01572 717447.

Regardless of the size of the horse, to get a good fit you need to measure from the middle of the chest, round the shoulder and then along the side of the horse to the back leg approximately in line with the top of the tail.

Ruggles has three ranges of rugs:
Shetland/miniature/donkey, horse & pony, and heavy horse. The heavy horse range is designed for those types that are big at the chest and shoulder and need the rug to be deeper down the sides.

Rugs sizes come in feet and inches and are sized in 3-inch increments. If you’ve measured in inches then divide this by 12 to give you the measurement in feet and inches.

For example:
63 inches / 12 = 5.25

Most horses fall between rug sizes. In this case we recommend you go up and not down as there is plenty of adjustment at the chest on all Ruggles rugs.

If you are unsure which range would be appropriate for your horse, please get in touch and we can help.

We recommend you try the rug on your horse (even if it is for later in the year) to check for size and fit. If it’s not quite right, you can exchange whilst the rugs are still in stock.

When testing, make sure you adjust the chest straps, leg straps (if turnout) and surcingles to get a good fit.  Encourage your horse to put its muzzle to the ground (grazing position) and check that it’s not too tight at the chest and that the rug is giving adequate coverage on hind quarters. If the top of the tail flap (if fitted) is hanging more than an inch or two below the top of the tail, then the rug is too big.

Most rugs have surcingle straps or a belly band. Surcingles need to be crossed under the belly, for example, the offside front strap goes to the nearside backend and vice versa. The straps then need to be adjusted so that when fastened up they are loose enough not to cause rubbing or restriction when the horse is rolling/moving about, but not so generous that there is the potential for the horse to be able to get a leg through when rolling.

All Ruggles turnouts have leg straps, but these are not stitched in, so you have the option to remove. If fitted, they need to be looped. So, for example if fitting nearside first then take that leg strap and clip it to the nearside D-ring on the rug. Then take the other leg strap but loop it through the nearside strap so effectively ‘crossing’ the straps. This way there is less risk of rubbing/friction. They should not be so loose that there is a risk of the horse catching when rolling or rubbing.

At Ruggles, we have an extensive range of rugs for Shetlands, miniature Shetlands and donkeys, horses and ponies and heavy horses, so every breed can have the appropriate rug during every season. From fly rugs, to turnout rugs, stable rugs, fleece rugs, walker/exercise sheets and even lycra hoods and body suits, you can find the size, style and colour that is suitable for your horse, pony, Shetland or donkey. All made from high quality materials, every rug is carefully designed to ensure the utmost comfort, durability and the best fit.

In addition to a wide range of different rugs to fit all breeds, we also stock accessories at Ruggles. These include fly masks, saddle pads, headcollars and lead ropes, bags for storing rugs and rug accessories, such as clips, leg straps and fillet string. Our range of accessories also includes brushing boots and overreach boots, as well as chest expanders to attach to rugs for additional movement for your horse/pony or Shetland/miniature Shetland. 

If you want to reproof your turnout rugs to maintain their waterproof properties, we have Re-proofer available for purchase too as well as a seam sealer.  We also have shampoos and mane/tail products.

We regularly have rugs and accessories available in our clearance section, so you can grab a bargain. Our clearance section on the site isn’t limited to one type of product; you can find turnout, stable, fleece, body suits, lycra hoods and more all in clearance.

Orders are dispatched each working day with free UK standard delivery to all postcodes.  There is an option for Next Working day (if ordered before the cut off - denoted by the count down clock) and Saturday delivery for most postcodes.   For those postcodes which are not eligible please see Delivery & Returns page.  All next day and Saturday deliveries will be via courier with full tracking and delivery window.

A Returns Form is attached to each order, and you will need to cover the postage costs for returning, but we will post any exchanges free of charge. Just complete the form in your delivery (or download it HERE) making sure to include the exchange details and send it back with the item. Once we get your return, we will process your exchange.

We find that if it’s under 2kg Royal Mail are as good value as anyone but if your item is heavier, we find many of our customers use Evri (formerly MyHermes) who provide a cost effective and reliable service, to return their items.

You can return an order for a refund.  Complete the Returns Form that will be stapled to the packing list and tick the refund box.  The cost of sending back to Ruggles is the responsibility of the customer and must be received back within 30 days.   The goods must be in their original packaging with labels on and be clean and fit for sale.

If the product is damaged during transit or there is a manufacturing fault detected, you will need to call for an RMA number. Our team will then replace your item once receiving the damaged product. A prepaid label will be e-mailed to you to print out for the return of the damaged item. However, if the item is out of stock, we will either suggest an alternative product or give you a full refund.

All our products are available to purchase via E-bay.   E-bay have a global shipping programme and due to their volumes they can provide a more economical delivered price than we can currently achieve.   Add your Ruggles products to your basket on the E-bay site and enter your delivery country and you will get a total of the delivered cost.    Their service is also extremely quick and efficient.