Refund policy

RETURNS

If you wish to return an item for an exchange to a different size/colour we would request that you complete the Returns Form (on the reverse of the delivery note/invoice) and return with the item(s).  We will send replacements out at our cost on one occasion.  If you wish to return an item(s) for a refund then please complete the Returns Form and tick the refund box.  We aim to process returns within 1 - 2 working days.  The cost of returning these items to us is with the customer and must be received back within 30 days from date of order.  If you paid for Next Day, Express or Saturday delivery, and the item was delivered on time (or attempted on time), no refund will be given for the carriage charge where unwanted goods are returned for a refund.

All goods being returned for exchange or refund must be in original condition and in the original packaging with no paperwork/labels attached to the packing bag.  Items must be clean and fit for resale.  If an item is returned to us that is dirty or hairy then we are unable to process your return request and the product will be returned to you at your cost (by way of a payment link which we will send) OR we can refund 40% of the original cost of the product.  This clause is in accordance with the Health and Safety at Work Act 1974 and is for the protection and wellbeing of staff.

Very rarely goods might be received damaged, faulty or incorrectly picked.  In these instances we would ask that you contact us via e-mail to sales@rugglesequestrian.co.uk (or telephone - 01572 717447) to advise the issue.  In these circumstances a prepaid label will be issued for the return of such an item and a replacement will be sent out within one working day.  We may ask for photographic evidence.

If you still have questions after reading this page, please use the "contact" form to send us a message.